With the renovation work moving forward, users are kindly reminded that access points and routes are changing, and staff offices may have changed. It is important to follow posted signage on how to move around the buildings. The current changes to access points and routes can be found here.
Related Info
Palais opening hours
- Effective April 8th, 2024, the Pass and ID Office will operate as follows:
- Pregny gate: badge issuance / renewal for holders of permanent badges and conference / events / visitors / guided tours at Pregny Pavilion from 8:00 a.m. to 5 p.m.
- Peace gate: badge issuance for visitors from 8:00 a.m. to 5 p.m.
- Peace gate bis: closed
Permanent badge holders (staff members, interns and consultants) are reminded that badge renewals must be done at the Client Service Center, located in building H, open Wednesdays from 1p.m. – 4 p.m.
Signage will be present at all entrances to indicate the above.
Tel: +41 (0) 22 917 50 02
Fax: + 41 (0) 22 917 04 94
Email: Identification.security-unog@un.org
Please find more information on the Security page.
To the Palais des Nations:
Conference participants
- Conference participants are to register on the Indico.UN platform prior to attending the respective meeting or conference.
- First time entry for conference participants is through Pregny Gate, Avenue de la Paix 14, from 8 a.m. to 5 p.m on weekdays only upon which they will be issued with a digital conference badge. Thereafter, the digital conference badge permits access through the Pregny, Avenue de la Paix 14, and Peace Gate, Place des Nations, subject to security screening.
Visitors
- Visitors coming for a guided tour: please follow the guidelines on the Visits Page.
- All other visitors are to be announced by their host in the Visitor Announcement Page.
- Entry for visitors is possible at Pregny Gate and Peace Gate from 8 a.m. to 5 p.m. upon which visitors will obtain a digital badge for the day after passing through security screening.
All visitors must carry a valid passport (UN Member or Observer State). A valid national ID card issued by a European Member State is also accepted.
To the buildings within the Palais des Nations:
Access to most doors at the Palais des Nations is secured by a centralized access security system and can only be opened by means of a magnetic United Nations grounds pass issued to authorized users. Only public doors will be accessible without a magnetic ground pass from 8 a.m. to 7 p.m. on weekdays to enable access to visitors and conference participants.
Public Doors:
Annexe Bocage (CLM): Open 8 a.m. - 7 p.m
Tempus (Conference Rooms Tempus 1-3): Open 8 a.m. - 7 p.m
E40 (Conference Rooms XVII – XXVII): Open 8 a.m. - 7 p.m
S1 (JMS, SAFI, UNDT): Open 8 a.m. - 6 p.m
E39: (Guided Tours Service): Open 10 a.m. – 12 p.m. and 2 p.m. – 4 p.m.
All other building doors are under Electronic Access Control and require a magnetic badge for access, including building H via door H60 (Plaza) and the tunnel (link E-H).
Exit
Exit of the building after 7 p.m. on weekdays:
Door E40 has a release button that can be activated after 7 p.m.
Exit through the gates:
Pregny gate has a free flow pedestrian exit at the turnstiles, no electronic badge is required. Visitors will leave their magnetic day pass in the receptacle provided for this purpose during their last visit, to exit via the dedicated turnstile.
Exit with a bike:
Visitors and conference participants cannot come into the Palais des Nations with a bicycle.
Accessible Doors
Open access 8:00 a.m. - 7:00p.m.: Doors A11 I E40 I H60
Accessible Toilets
Door A11 | 3rd floor
Door E40 | 1st, 3rd and 6th floors
Priority parking
For persons with disabilities is available nearby the accessible doors.
Pedestrian access:
- For permanent badge holders, pedestrian and bicycles, access at Pregny Gate is open between 7:30 a.m. and 7:30 p.m. on working days. Peace Gate is open for authorized pedestrians and cyclists from 7:30 a.m. to 7:30 p.m.
Vehicle access:
Pregny Gate is open for vehicle access on working days, between 7:30 a.m. and 7:30 p.m. Chemin de Fer Gate is also open for vehicle access on working days, but only until 2 p.m. It is thereafter completely closed for entry and exit.
Buildings:
- Offices and conference/meeting rooms are open between 8 a.m. and 7 p.m. on working days.
Emergencies:
- Should you need to enter or exit the campus outside opening hours due to an emergency, please contact security immediately at controlcenter.security-unog@un.org or +41 (0)22 917 2112. After contacting security, wait at the gate for an officer to assist you. Note that such instances should be rare, and we expect all staff and visitors to have exited the gates by 7.30 p.m.
Official Holidays for 2024 at the United Nations Office at Geneva:
| Monday 1 January New Year’s Day | Thursday 1 August Swiss National Day |
| Friday 29 March Good Friday | Wednesday 25 December Christmas Day |
| Monday 1 April Easter Monday | Thursday 26 December |
| Wednesday 10 April Eid Al-Fitr | Friday 27 December |
| Monday 17 June Eid al-Adha (observed) |
Services opening hours
Palais ticket office hours
For information about guided tours of the Palais des Nations, please consult the following page: www.ungeneva.org/en/practical-information/visitors
Email: visit-gva@un.org
Tel: +41 (0)22 917 48 96
Monday – Friday
8.30 a.m. - 5.30 p.m.
Find more information on our virtual and on-site services on this page.
The Library & Archives is closed on weekends, UN Geneva official holidays and for the end-of-year break.
Client Support Centre
H Building Level 1
Tel: +41 (0)22 917 9999
Website: https://csc.unog.ch
Open Monday – Friday / 10:00 a.m. - 4:00 p.m.
Diplomatic & Client Services Sub-Unit (DCSS)
Client Support Centre (CSC)
H Building Level 1
Open Monday – Friday / 10 a.m. - 1 p.m.
Email: dcss@un.org
NGO Liaison Unit
Office of the Director-General
Palais des Nations
1211 Geneva 10
Tel: + 41 22 917 13 04 - Monday to Friday: 9 to 11.30 a.m.
Fax: +41 22 917 05 83
Email: unog.ngo@un.org
Helpdesk for Delegates & Print-on-Demand
Open Monday – Friday: 08.30 a.m. – 12.30 pm & 1.30 – 5.30 p.m.
Counters location:
Main counter
E Building / Door 40
Contact: +41 (0)22 917 49 00 & distribution-counters@un.org
Palais Wilson & C.337 Counters
Currently suspended. Services are provided through the main counter.
Printing requests for official documents can be made at DCM Distribution Counters.
Medical Service
S1 Building Level 1 Above SAFI
Open Monday – Friday / 08:00 a.m. - 5:00 p.m.
- For medical emergencies in the building call security operation center, 112 by cisco
- For medical evacuations: unogmedicalevacuations@un.org, and outside of office hours telephone +41 22 917 29 00
- For travel clearance and advice: unognurses@un.org - + 41 (0)22 917 28 07
- For sick leave: unogsickleave@un.org
- For all other medical-administrative issues: unogmedicalservice@un.org + 41 (0)22 917 25 20
UNSMIS
Client Support Centre (CSC), H Building, Level 1
Open Monday – Friday /10 a.m. – 4 p.m.
GPAFI
Client Support Centre (CSC), H Building, Level 1
Open Monday – Friday / 10 a.m. - 1 p.m.
Tel: +41 (0)22 917 9999 press 7 (M-F / 9:00 a.m. - 4:00 p.m.)
Email : gpafi@un.org
Web: www.gpafi.org
Breastfeeding rooms
Private facilities for breastfeeding or expressing milk are available at the Palais des Nations in the following locations:
Building E: room PN E.3054-2, 3rd floor
Building S: room PN. S.036, ground floor (temporarily closed, S building currently under renovation)
Building H: 2nd and 5th floors (for staff use only)
Please request access at the Pass & ID Unit. You will be provided with a magnetic badge to open the doors. Nursing mothers who are visiting the Palais des Nations may also be given access to these facilities by calling extension 72900.
The facilities are accessible during the buildings' opening hours.
UNFCU Bank
E building Level 2
Mondays, Tuesdays, Wednesdays, and Fridays: 8:30 a.m. - 4 p.m.
Thursdays: 8:30 a.m. - 5 p.m.
Tel: +41 (0) 800 12 1158
LA MUTUELLE
UNOG Client Support Centre (CSC), H building, Level 1
Open Monday – Friday from 10 a.m. to 1 p.m.
Personalized appointments are available upon request.
Tel: +41 (0)22 917 3510
Tel: +41 (0)22 917 9999 press 8
Email : lamutuelle@un.org
CIBT Visas
S1 Building Level 3 Room 300-16.
Open Monday – Friday / 9 a.m. - 5 p.m. but reachable by email and phone from 8.30 a.m. until 5.30 p.m.
Email : CustomerServices@cibtvisas.ch
Tel: +41 (0)22 917 48 00
UNOG Travel Team and Carlson Wagonlit Travel (CWT)
H Building Level 5, WP54
Tel: +41 22 917 28 50 (reachable by phone 24/7)
Email: travel.unog@un.org, unog.ch@contactcwt.com
SAFI Shop / Post office
S1 Building Level -1
Open Monday – Friday / 11:30 a.m. - 6:30 p.m.
Cultural Kiosk (CAGI)
E Building (first floor, in front of Conference Room XVIII, access from door 40)
Email: info@kiosqueonu.ch
Tel: + 41 (0)22 917 11 11
Website: www.cagi.ch
Open Monday – Friday / 9 a.m. - 1.30 p.m., 2 p.m. - 5 p.m.
Tickets can be purchased both directly and remotely.
UN Stamps
E Building level 2 room E39
Open Monday – Friday / 11 a.m. - 5 p.m.
Email: UNPA-Europe@un.org
Bookshop/Souvenirs
E Building level 2 Door 39
Open Monday – Friday / 9 a.m. - 5.30 p.m.
For an overview of our cafeterias and restauration, please check our dedicated page.
